If only the Waterboss would just wait until the late evening to recycle after it sees the gallon counter drop to zero. You can't make this stuff up people! This company has no business being in business. The capacity is based on salt getting into every little spot and even may require packing - I called and asked Whirlpool. Waterboss … I can press the regenerate button and force it to run, it only makes 100 gallons. Located in the basement, I did not realize that the unit was malfunctioning, and for over a month and a half, it continued to run non-stop, discharging water full force straight down the drain. I have had my WaterBoss for about 9 years and just recently something has happened in which the water pressure in my house has decreased. Called them both. Basically slapped a new skin on the old waterboss piece of crap. Because of that, the softener can regenerate at any time of the day or night and not only will the user then be on hard water, but, if they are using hot water at the time, their water heater may then be filled with hard water which can take days to flush out. I would think long and hard about buying from this company in the future or recommending the company. Right or wrong it`s life! He asked me when I bought it and I told him the beginning of the month. When calling the HelpLine, please have this guide and the serial number available. I decided to go ahead and order a replacement to be on the safe side. I cannot judge it's long-term dependability. (I would highly recommend that anyone even thinking of purchasing a WaterBoss product first search for and read existing customer reviews, especially those by customers who had to deal with WateBoss support. HC (high capacity) If you decide to buy the Waterboss 900, then, in order to avoid any serious issues, keep a close eye on it after installation (and the first regeneration) to know that you aren’t experiencing any abnormalities. The post that tries to describe away the design faults was clearly written by someone who has absolutely no clue about the operation of Waterboss water softeners. What I experienced when I called WaterBoss technical support was a nightmare. My 10 year old water boss 700 sips salt, and we never run out of soft water. I got bored just reading your overly detailed complaint - I can imagine the guy on the other end of the phone at customer service who had to listen to it and argue about such as simple thing as salt capacity. This unit is a poorly designed pos. It was my responsibility to fix it. This lady was way too old and foreign to even attempt to try to ask technical questions to. the customer service will help me. They are NOT interested in helping fix their product as much as they are in SELLING you parts. When the softener decides to do this "override cycle", it almost always seems to happen during showers, which causes the water heater to fill with hard water. And the electronics board is not water or moisture sealed. They are not. If you use IRON OUT (use only if you had to) only add it at the bottom of the tank before you add salt. A few months ago it started filling the brine tank too full. She said she would connect me to him but that he would tell me the same thing. I have a Waterboss 900 that's stuck in regenerate mode. Water softener brine tank level too low: what causes too little water in the water conditioner brine tank or salt tank & how do we fix it. Have had our unit for two years. The WaterBoss uses so little salt that I have not had much issue with the salt capacity. In the Waterboss 900 Softener, it takes just 21 to 30 minutes to complete the regeneration process. The bad: If you need a water softener, your water is probably hard enough that it will cause a load of clothes to be dingy and your fixtures will have hard water ### on them - the very things you bought the softener to prevent. The unit does not provide enough water to the brine tank so it's actually sucking in some air which ends up in my water lines. Working in customer service, there always has to be the difficult customer and it looks like you are the poster child. I wish I had the time some of these people have to wright these reviews. Waterboss 900 - Faulty waterboss 900 timer. 2) I never looked at the specs regarding how much salt it holds, but I can tell you I bought two 50lb bags to fill it and it would not hold them both. That’s not an exaggeration. I have done all the trouble shooting and still nothing. reassemble it carefully. When I told the (lady?) A $0.70 transistor in a shrink tube cost $32.00, and the shipping for this one ounce item was $12.00. About the Waterboss Water Softener 900. I've had a Water Boss Big Boss for 14 years and have never had a problem with it until 2 days ago. Unit stays in regeneration. But decided to go ahead and be prepared to handle "Rick and Trina's" rudeness. If you had an old waterboss and (like me) just want to replace it with a new one thinking they are the same. And yes, the company says that this is normal and will do nothing about it. I totally agree with your review. Agree with first post. A high efficiency recharge cycle barely uses any salt. As anyone who looks up the product specs on-line will see or looks in their manual if they already own this unit, or even just looks at the carton that it is packed in will see, it is supposed to hold 170 pounds of salt. Problems can always arise from a shoddy installation, and not … The "96 Hour" setting is also set by default and it makes no sense at all, in my opinion. I have also had issue with how the computer manages regeneration. This question was originally posted at DIAGNOSE WATER SOFTENER PROBLEMS. NOW WITH THE NEW UNIT...if set it at 35 I only get 100 gallons in high efficiency or 200 gallons in high capacity...why even have programing up to 70 if I set it at 40 I have 00 gallons remaining...the thing is constantly regenerating...called customer support 3 times...each time they said that is the way the controller is programed now...last I spoke to the famous RICK...the supervisor...told him my issue and he could care less about it...he remained silent most of the time and did not have an answer to any of my questions...my biggest concern was wear & tear from regenerating so often...why is this man supervisor there...didn't seem to have a care in the world...told him I was going to return it...he said go ahead & hung up. Soft water isn't a huge priority to us, but there is a Water Boss 900 in the basement that Waterboss 900 Issues - DoItYourself.com … Very poor design, in my opinion! There is also a tiny screen screen filter which often gets stuck to the large gasket, so be careful not to lose it. The WaterBoss 900 is a large capability water softener that works by eliminating dissolved calcium in your water as well as magnesium. 2) I had to replace the DRIVE MOTOR which the gears internally wore out. When I tried to get a better explanation and one that made more sense, the woman immediately became sarcastic, downright nasty, and argumentative. I couldn't really care less about the salt capacity of the softener. They would not send a service tech to look at it. Either way may work but each insists that it is the right way. Apparently, when a set amount of water has passed through the unit, the program sets it to recyle at your set “delay” time. © 2004-2021 ComplaintsBoard.com. I argued with their support people over this and the conversation kept going around in circles to the point where I finally gave up. My unit so far runs at the time I set it on delayed reg time at 4am. The instructions on how to program the unit are a bit confusing but once you figure them out, it's fairly easy. It's possible - wasn't hard - did it with the instructions. After sending three messages to WaterBoss's on-line help department and not receiving a reply to any of them, I called their technical service people today because my new water softener exhibited a problem yesterday. I you start having problems I would have just went ahead replaced the whole DRIVE END CAP ASSEMBLY since that is where all the weak easy to wear and break parts mostly are and also replace the BRINE VALVE ELBOW ASSEMBLY. As for the design I`m not an engineer I just know MINE WORKS ! Excess water in brine tank. I too thought the line had gone dead when I asked for my $200 back for media that he sold me that, it turned out, I did not NEED and DID NOT FIX my problem. You won't be disappointed you will get well over 20 years out of this other unit and it can regenerate anytime with its dual tank system and it always has soft water it even uses soft water to do the regeneration. If I have a problem I am sure John Crawford [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 1) I have replaced the BRINE VALVE ELBOW ASSEMBLY due to the rubber inside the float disinegerated which caused it to not suck brine. 6 - 8" with salt for Models 700 and 550, and 8-10” for Model 900. As for the product itself: If too little water enters the salt tank or brine tank the water softener regeneration cycle will be insufficient and the water conditioner will not … I can get 110-120 pounds into the unit if I poke individual pellets into tiny crevices which takes 20 minute to do but, even then, it holds 50-60 pounds less than the it is supposed to hold. All. My guess is that they probably contracted the computer firmware to someone long ago and they are unwilling to shell out the money to fix it. 4) Had to take the BRINE VALVE HOUSING ASSEMBLY apart and re-lube the PISTON ASSEMBLY with silicone grease which was sticking and wearing out the magnet dish assembly. We bought over $100 parts and never did fix it. I called customer service and was told by some lady that these are sold as do-it-yourself units. delayed mode (4am) Someone who is not handy may be very confused if they watch the video AND read the owner’s manual installation instructions. The 900 is made in the USA. https://www.hunker.com/13408315/waterboss-900-troubleshooting (Which I did and it worked!) I did not like the answers I was getting so I reported it and called again. No where in the manual does it explain this. Even my 15 year-old Sears watersofter didn’t do that. Although these Water Boss High Efficiency water softeners rarely need service or repair, today I'm looking at how to replace the Piston or the Drive End Cap Assembly (DECA). For those reasons and the absolutely disgraceful treatment that I received from WaterBoss support, I am returning the unit for a refund and buying a good water softener from a company that cares about their customers. are you aware that the WATERBOSS is really made by HAQUE WATER SYTEMS. If, for example, you go away on vacation with the default 96 Hour setting programmed to run, your softener will recharge every four days even though no water has run through it. Most of the problems about recharging/recycle problems are from misreading the Manuel. Water Boss is a factory only operation and there no field service, only guys like me that you pay to work on it..Most plumbers will not touch them because it is cheaper to replace them. One mentionworthy distinct feature of waterBoss 900 … Some employees are great and some are not. This problem was not related to the original problem that I tried to contact them about. (I would love to see Mr. Straight try to put 160 - really 170 - pounds of salt in my unit! Should be approx. Clean the individual parts of the injector assembly with a cloth and … See specifications page 25. Not regenerating in proper sequence. I had a problem with my water softener not being able to produce the water needed to make the brine solution. In Power Clean mode, each water softener will regenerate every other day with either 5 pounds (2.3 kg) (model Pro180) of salt or 7 pounds (3.2 kg) (model ProPlus380) of salt. But if you are patient, clean them up regularly (it depends on your water supply quality), use pelleted clean salt you should get years of service. He was clearly just being difficult. When I bypass the WaterBoss, my water pressure is back to normal. You can find contact details for WaterBoss above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … They gave us two companies to call. The original post is right-on. In addition, sine the main housing and media tank design prevent the user from putting anywhere near the proper of amount of salt in the cabinet, I will have to assume that the proper amount of brine is not being produced which would cause the softener to not work properly. Unfortunately, as I learned yesterday, that is going to happen sometimes even if you use the Delay mode. This question was originally posted at DIAGNOSE WATER SOFTENER PROBLEMS. Then, just about the time you have good soft water again, your WaterBoss will recycle again and you are back to square one. Not regenerating … This Water Boss review will explain why so many customers give this water softener brand bad reviews but are all the negative reviews fair? This may become necessary if the piston jams inside the valve, check out trouble shooting. Now I am in the process of scooping out the salt and water (not an easy task with this system) and thankfully because it was within the 30 day window, I will take it back to the store where I bought it. I have much experinece with the WATER BOSS UNITS. As you can imagine, that rings hollow with me after the horrible treatment that I received from them. That's a very big discrepancy and it could cause a problem. (My brine refill valve piston was stuck) She gave me a tip on soaking it in warm water and vinegar. Unfortunately, it has the same problem that many here have commented on in that it will randomly regenerate instead of in the middle of the night as it is set. Use this diagram as a location and installation guide for your WaterBoss® 700, WaterBoss® 900, and WaterBoss® 550, water conditioners. Should be approx. I regret installing this unit in my house, and will be happy to finally replace it. (???) And fell for this water boss when they first came out. Yes, I agree with all the complaints against WB customer service. WaterBoss® 36,400 Grain Water Softener. Plumber came and looked at it for $130 visit. Although the system requires little maintenance, you may still encounter a few problems. The least they could do is to take responsibility for the garbage equipment they produce. 4) Rick is the rudest person that I have ever talked to He said he “didn't need to”! Water Boss 900 is definitely do it your self. WaterBoss recommends that you leave it on that setting and they incorrectly claim that, when using that mode, you "will never run out of soft water." I worked in the industry for years and am very familiar with the operation of all kinds of equipment but even I was a bit confused. Do yourself a big favor and steer clear of these lousy units and, if you do get one, I hope you don't have to call customer support. Noises and banging sounds are dirty parts that need to be cleaned. Aka computer ribbon cable. Just because the display on the unit says for example: "1600 gallons" to regeneration, does not mean the regeneration will happen at exactly 1600 gallons. But if a reserve capacity is reached, it will recharge no matter what time of day it is, even if you are running water. Good but the installation instructions iron water filter reducing clear water iron up to 10ppm easily the. Reg time at 4am I really wanted this to work, because I have a problem up. Its accompanying bad odors and taste sort of help way too old and foreign to even to. The manual does it explain this during the brine tank float control diagnoisis & repair 10 years other. Regenerates on demand '' mode n't say this loud enough, do not use the default setting so have! 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Management obviously hires and promotes employees that have no business being liaisons to the public call!